Ticket ageing

40 open tickets · 40 past SLA · 40 escalated to HQ

SLA breached Due within 24 hours Inside SLA Resolved, awaiting close

3–7 days

40 tickets · 40 past SLA

criticalAudit: Fire extinguishers in date, pressure gauge in the green, access clear6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 6d 19h · escalation level 3 · with Vinod Shetty · from audit
criticalAudit: Emergency exit unlocked, unobstructed and clearly signed6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 6d 19h · escalation level 3 · with Vinod Shetty · from audit
highAudit: Customer washroom clean and working: water, soap, flush, light, no odour6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: Pest control performed within the contracted interval and the log signed6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: CCTV recording on every channel with at least 30 days of retention6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: Entrance, steps and shutter clean, unobstructed and free of stray parking6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: Damaged and unsaleable stock segregated with a write-off record6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: Pest control performed within the contracted interval and the log signed6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 5d 23h · escalation level 3 · with Anitha Rao · from audit
highAudit: First-aid box present, stocked and within expiry6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 5d 23h · escalation level 3 · with Anitha Rao · from audit
highAudit: Pest control performed within the contracted interval and the log signed6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 5d 23h · escalation level 3 · with Suresh Babu · from audit
highAudit: First-aid box present, stocked and within expiry6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 5d 23h · escalation level 3 · with Suresh Babu · from audit
highAudit: Backup power covers the chiller and was tested within the last month6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 5d 23h · escalation level 3 · with Suresh Babu · from audit
highAudit: Back store organised, cartons labelled, aisles and rear exit clear6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: Housekeeping register signed daily for the whole of the last month6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: Every staff member has completed induction and POSH training6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
highAudit: First-aid box present, stocked and within expiry6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 5d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: Customer washroom clean and working: water, soap, flush, light, no odour6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Every staff member has completed induction and POSH training6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Backup power covers the chiller and was tested within the last month6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Floor fully stocked, size runs complete, no visible gaps on front tables6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 3d 23h · escalation level 3 · with Suresh Babu · from audit
mediumAudit: Temperature log complete for the last 30 days with no missing entries6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 3d 23h · escalation level 3 · with Suresh Babu · from audit
mediumAudit: Signage lighting and every letter of the fascia working after dark6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Damaged and unsaleable stock segregated with a write-off record6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Goods-inward register matches the delivery challans for the last month6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Trial rooms clean; mirrors, hooks, curtains and stools intact6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: All staff on the floor in clean pressed uniform with a name badge6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: Attendance record matches the staff physically present at the audit6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: Chiller and cold-room temperature within range at the time of audit6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: Sales floor, fixtures and mirrors clean, including the tops of fixtures6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: No expired or near-expiry stock on chilled display; FIFO followed6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: Damaged and unsaleable stock segregated with a write-off record6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 3d 23h · escalation level 3 · with Suresh Babu · from audit
mediumAudit: Customer washroom clean and working: water, soap, flush, light, no odour6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 3d 23h · escalation level 3 · with Suresh Babu · from audit
mediumAudit: Every staff member has completed induction and POSH training6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 3d 23h · escalation level 3 · with Suresh Babu · from audit
mediumAudit: CCTV recording on every channel with at least 30 days of retention6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 3d 23h · escalation level 3 · with Suresh Babu · from audit
mediumAudit: Chiller and cold-room temperature within range at the time of audit6d 23h old
Crocs Jubilee Hills · CRC-JBH · overdue by 3d 23h · escalation level 3 · with Suresh Babu · from audit
mediumAudit: Weighing scale, where used, stamped and within Legal Metrology validity6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Backup power covers the chiller and was tested within the last month6d 23h old
Adidas Jubilee Hills · ADS-JBH · overdue by 3d 23h · escalation level 3 · with Anitha Rao · from audit
mediumAudit: Shopfront, signage and glazing clean, undamaged and free of posters or stickers6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: Floor fully stocked, size runs complete, no visible gaps on front tables6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit
mediumAudit: Price tag on every SKU and matching the system price (spot-check ten items)6d 23h old
Adidas Lakeshore Mall · ADS-LKS · overdue by 3d 23h · escalation level 3 · with Vinod Shetty · from audit