Crocs Jubilee Hills
Monthly store audit — operations & compliance · CRC-JBH · audited 30 Jul, 19:42 by Suresh Babu
50 of 50 questions scored
10 corrective actions raised
1. Store frontage & signage
- 1Shopfront, signage and glazing clean, undamaged and free of posters or stickers2/3
minor
Fascia clean; one pane of the glazing chipped at the corner.
Photo required — none attached
- 2Signage lighting and every letter of the fascia working after dark2/2
pass
- 3Entrance, steps and shutter clean, unobstructed and free of stray parking2/2
pass
Photo required — none attached
- 4Window display and mannequins match the current visual-merchandising brief1.5/2
minor
Display close to the brief; one mannequin still carrying last month's styling.
Photo required — none attached
- 5Store timings board displayed and matching the actual opening hours1/1
pass
- 6Entrance mat, door closer and glass door in working order2/2
pass
2. Billing counter & cash handling
- 1Cash in the drawer tallies with the POS cash figure at the time of audit5/5
passcritical
- 2Opening float and denomination sheet recorded for every day of the last week4/4
pass
Photo required — none attached
- 3Every sale billed through the POS — no estimate slips, no handwritten bills5/5
passcritical
- 4Card batch and UPI settlement reconciled against the Z-report daily2/3
minor
Card batch reconciled daily; UPI totals checked only on alternate days.
- 5Safe locked, cash above the float banked, keys held only by the manager3/3
pass
Photo required — none attached
- 6Discounts and manual price overrides authorised and logged with a reason2/2
pass
- 7Returns and exchanges backed by the original bill and a customer signature2/3
minor
Two exchanges processed without the original bill on file.
- 8Petty-cash vouchers supported by bills and countersigned by the manager2/2
pass
3. Stock, display & pricing
- 1Floor fully stocked, size runs complete, no visible gaps on front tables1.5/3
below standard
Several gaps on the value table; replenishment not done since Thursday.
Photo required — none attached
- 2Price tag on every SKU and matching the system price (spot-check ten items)2/3
minor
Two spot-checked items priced below the system price.
- 3Offer and MRP signage current; expired campaign material removed2/2
pass
Photo required — none attached
- 4Last physical stock count done on schedule and the variance report signed3/3
pass
- 5Damaged and unsaleable stock segregated with a write-off record1/3
below standard
Damaged stock segregated but no write-off record produced for the last two months.
- 6Back store organised, cartons labelled, aisles and rear exit clear2/2
pass
Photo required — none attached
- 7Goods-inward register matches the delivery challans for the last month2/2
pass
- 8Security tags applied on high-value merchandise as per policy2/2
pass
4. Hygiene, washroom & housekeeping
- 1Sales floor, fixtures and mirrors clean, including the tops of fixtures3/3
pass
Photo required — none attached
- 2Customer washroom clean and working: water, soap, flush, light, no odour1/4
below standard
Washroom working but dirty, no soap, bin overflowing.
Photo required — none attached
- 3Staff washroom and pantry clean, with drinking water available2/2
pass
- 4Trial rooms clean; mirrors, hooks, curtains and stools intact3/3
pass
Photo required — none attached
- 5Pest control performed within the contracted interval and the log signed0/3
fail
Pest-control contract lapsed two months ago and has not been renewed.
- 6Waste segregated and cleared daily; nothing stored against the rear exit2/2
pass
- 7Housekeeping register signed daily for the whole of the last month2/2
pass
Photo required — none attached
5. Staff grooming, attendance & training
- 1All staff on the floor in clean pressed uniform with a name badge2/2
pass
Photo required — none attached
- 2Grooming standards met: hair, closed footwear, jewellery as per policy2/2
pass
- 3Attendance record matches the staff physically present at the audit2/3
minor
One staff member on the roster absent without leave recorded.
- 4Duty roster displayed and the shift staffed to plan2/2
pass
- 5Every staff member has completed induction and POSH training1/3
below standard
Induction complete for all; POSH training pending for three of five.
- 6Ask two staff to explain the current offer and the return policy2/2
pass
- 7Employee records complete: appointment letter, ID proof, wage register2/2
pass
6. Safety, fire & statutory compliance
- 1Fire extinguishers in date, pressure gauge in the green, access clear5/5
passcritical
Photo required — none attached
- 2Emergency exit unlocked, unobstructed and clearly signed5/5
passcritical
- 3Trade licence, shops & establishments registration and GST certificate displayed and valid3/3
pass
Photo required — none attached
- 4Electrical panel closed, no exposed wiring, no chained extension boards3/3
pass
- 5CCTV recording on every channel with at least 30 days of retention1/3
below standard
CCTV recording but retention set to 7 days against a 30-day policy.
Photo required — none attached
- 6First-aid box present, stocked and within expiry0/2
fail
First-aid box missing; staff unaware one is required.
- 7Fire NOC available and the last fire drill recorded within the year2/2
pass
- 8Emergency contact list and evacuation route displayed where staff can see it2/2
pass
Photo required — none attached
- 9Weighing scale, where used, stamped and within Legal Metrology validity2/2
pass
7. Cold storage & chilled display
- 1Chiller and cold-room temperature within range at the time of audit2/4
below standard
Chiller 1.5 degrees above range; thermostat suspected.
Photo required — none attached
- 2Temperature log complete for the last 30 days with no missing entries1/3
below standard
Temperature log kept only once a day instead of twice, with gaps.
- 3No expired or near-expiry stock on chilled display; FIFO followed3/3
pass
- 4Chiller interior clean, gaskets intact, no ice build-up2/2
pass
Photo required — none attached
- 5Backup power covers the chiller and was tested within the last month0/2
fail
No backup power on the chiller circuit at all.